Terms & Conditions

By using the Mailgreen website (www.mailgreen.co.uk) and the products and services available through this website (the "Services"), you are agreeing to these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us periodically. Use of the Services are subject the Terms & Conditions contained in this document. This website may contain links to other websites, web pages and services, which are not operated by Mailgreen ("Links"). Your use of such Links will be subject to the terms of service of those sites You recognise that Mailgreen have no control over these sites, and you accept that Mailgreen provide no guarantee as to the accuracy or reliability of information contained in them and you agree that Mailgreen shall have no liability regarding these sites.

Specification of Products and Services

We will take reasonable steps to ensure that this website is available for your use and functions correctly, however, Mailgreen cannot guarantee that it will be available at all times, or that it will always function as expected.

Once your order has been paid for, it will normally be processed same day if it was received before 9am that day or the next working day if received after 9am. These are “best endeavour” timings but are generally achieved each day.

Standard delivery is 2 days, but in some circumstances it can take slightly longer as Royal Mail handle “final mile” delivery and Mailgreen cannot control Royal Mail work patterns. You can select First Class as an extra cost option for a potentially faster delivery.

All requests are subject to availability and confirmation of the order price by Mailgreen. Despatch times may vary due to availability and any indications made as to delivery times are limited to mainland UK and are on the basis that Mailgreen are not responsible for any delay in delivery occurring due to force majeure or postal delays. By making paying for an order you are offering to purchase a product which Mailgreen will accept to sell to you on the basis of the Terms and Conditions contained in this document. Mailgreen is absolutely entitled to refuse any request made by you.

For best results Mailgreen recommend a minimum computer specification of dual core 2Ghz CPU and 2GB memory. For improved results a dual or higher core count, 2.5Ghz+ CPU and 4GB+ memory should be considered.

Refund & Payments Policy

We will charge you the correct price according to our published price list. You are responsible for paying us for the service that you order. If your credit/debit card payment fails in any way you agree to pay us on demand. Once you have approved your proof, and paid for your order, it will go straight into production, so Mailgreen are unable to cancel the order and refund your money. Mailgreen produces and sends your mailing so quickly, there is not an opportunity to cancel your mailing. To this extent no refund is available. We will provide print and paper quality appropriate to the purpose for which it is used. The paper type and weight may vary without prior warning or consent. In the event that Mailgreen are unable to send your mailing for some reason, Mailgreen will let you know promptly.

You are responsible for the content of your mailing and for the data used to send your mailing and Mailgreen accept no liability whatsoever for that content or data. You are responsible for the legality and accuracy of your mailing and data and Mailgreen are not obliged to check the content of your mailing and data. We accept no liability if your content or data breach third party intellectual property rights. Mailgreen reserve the right to cancel any mailing, at our sole discretion if Mailgreen believe the content to be in any way illegal, harmful, offensive, inappropriate or detrimental. Mailgreen reserve the right to remove your account, at our sole discretion if Mailgreen believe that the account is being used for illegal, harmful, offensive, inappropriate or detrimental purposes.

We accept no responsibility or liability for any breach of our commitments under this agreement that results from a situation beyond our reasonable control. If your mailing is incorrect, and it is beyond doubt reasonable to conclude that it is our fault, Mailgreen will reprint and re-mail it for you at no cost. Any liability Mailgreen do incur shall be for direct financial loss only.

The VAT charge is currently applied on all Mailgreen orders regardless of your business location or the location you are sending your mail. Mailgreen are unable to remove or refund any VAT charges, so please be aware that if ordering from outside of the UK or Europe, your net price will be at a higher level since you will not be able to reclaim VAT as businesses in the UK and Europe can. Mailgreen are based in England, and this website and the service Mailgreen provide are subject to English law and the English courts. Mailgreen accept no other jurisdiction and your use of our service confirms your agreement to this. These terms and conditions are subject to change at any time. It is your responsibility to make yourself aware of such changes before using the service.

Privacy Policy

Mailgreen is are committed to protecting your privacy. Mailgreen will only use the information that Mailgreen collect about you lawfully and in accordance with the Data Protection Act 1998. The personal information which Mailgreen hold, will be held securely in accordance with our internal data integrity security policy and the law.

You can visit the website without giving us any information about yourself. However, if you wish to use our services Mailgreen do need to collect data for our website to function, and to provide services and products that you request. The type of information Mailgreen will collect about you includes your name, address, phone number and email address etc. We will never collect sensitive information about you without your explicit consent. Generally, this information is requested when you are asking for further information about a product or service, require support, or are downloading software, or purchasing/registering a Mailgreen product. The information you provide is kept on file and used to provide you with information about Mailgreen, to alert you to product upgrades, special offers, updated information or to enable us to process any online payment/registration or issue invoices.

Mailgreen are committed to protecting the security of your personal information. Mailgreen use software security and procedures to help protect your personal information from unauthorized access. However, by using the Service, you acknowledge and agree that, although Mailgreen will use current best practice encryption methods in providing the Service, internet transmissions are never completely private or secure.

Mailgreen will comply with the Data Protection Act 1998. Mailgreen will not be liable for any loss of or damage to data Mailgreen hold on your behalf. Mailgreen hold your data for as long as is necessary to complete your mailing. Mailgreen will delete all of the data you have provided to us a maximum of 14 days after the completion of your mailing. Online payment by Credit Card for Mailgreen products and services is processed by WorldPay. Sensitive information that is required to process such transactions (such as a credit card number) is transmitted over the Internet using the World Pay Secure Socket Layer (SSL) protocol and is the sole responsibility of World Pay.

Intellectual Property Rights

The intellectual property rights in all software made available and content supplied to you remains the property of Mailgreen. You shall not reverse engineer, decompile, disassemble, modify, translate, or create derivative works based on any software or any documentation supplied by Mailgreen. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software is confidential, and that all rights are asserted and reserved by Mailgreen. You may store, manipulate, analyse, reformat, print and display the content supplied but in no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or software supplied to you or which appears on the Mailgreen website.


You agree to indemnify, defend and hold harmless Mailgreen from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of Mailgreen services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.


You will not use Service in any unlawful manner, for any unlawful purpose, or act fraudulently or maliciously. You will not infringe our intellectual property rights or those of any third party in relation to your use of Service. You will not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Service. You will not use the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users, or collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service. You will not commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights. You will not act contrary to the acceptable use policies of any Linked Sites or community standards generally. You will not transmit or distribute a virus, hack into any aspect of the Service, corrupt data, cause annoyance to other Users, infringe upon the rights of any other person's trade marks or other proprietary rights or send any unsolicited advertising or other promotional material, commonly referred to as "spam". You will not attempt to affect the performance or functionality of any computer facilities of or accessed through the Mailgreen website.

Disclaimer Of Warranties & Liability

To the fullest extent permitted by applicable law, the Service is provided to you “as is” and “as available”, without support or maintenance. Your use (or inability to use) the Service is at your sole risk. Mailgreen do not warrant that the operation of the Service will be uninterrupted or error free. You agree that Mailgreen may change, suspend, remove, or disable access to the Service. The Service and all information, products and other content included in or accessible from this website and the linked sites, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, Mailgreen disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this website or the linked sites.

Unless expressly stated to the contrary to the fullest extent permitted by law, Mailgreen and linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites, even if Mailgreen had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

Termination & Invalidity

Mailgreen may at any time terminate or suspend any part of the Service without notice to you. If any part of the Terms of Service is unenforceable (including any provision in which Mailgreen exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly.

Entire Agreement & Governing Law

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Mailgreen. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the owners of Mailgreen - TPM T/A Mailgreen Limited, Farrington Gurney, Bristol, BS39 6UU. Registered Number 4814084.
These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Mailgreen' election) shall have jurisdiction to resolve any disputes between you and Mailgreen, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this website or any Linked site in the event that Mailgreen have elected England as the jurisdiction.